FAQ

AERIOUS by AROVE is completely waterless. We use a special technology to turn every conditioning agent into powder, which is only activated upon contact with moisture. This approach helps reduce our carbon footprint and plastic waste while providing you with more product.

 Yes, all AROVE products feature naturally derived fragrances.

No, we do not test our products on animals.

Yes, all AROVE products are gluten-free.

We use clean and naturally derived ingredients.

Apply AERIOUS shampoo or conditioner to wet palms and rub them together. AERIOUS shampoo will transform into a creamy lather, while AERIOUS conditioner will form a thick cream. For a thinner or thicker consistency, simply add more water to your palms or add more product. Alternatively, you can sprinkle both products directly onto your hair and wash as usual. AERIOUS shampoo will lather immediately when applied and rubbed into the hair, and AERIOUS conditioner will instantly form a creamy texture.

Yes! AERIOUS conditioner can be applied to damp hair to style curly, wavy, ringlet, kinky, or coil textures. Simply apply, rake your fingers through, and let it air dry or use a diffuser.

Nothing in our formula has been identified as unsafe for pregnant or breastfeeding persons. However, we recommend sharing our ingredient list with your healthcare provider for review before use.

We accept VISA, Mastercard, American Express, Discover. We also accept payments via Amazon, Paypal and Shopify.

For domestic orders over $50 have free ground shipping.  For orders under $50, shipping is $5.

At this time, we only ship within the United States.

If you haven't received your package, please file a claim with the carrier it was shipped through, either FedEx or UPS. If you're unsure which carrier delivered your order, we recommend checking the tracking information included in your shipping confirmation email. Once the claim is filed, please contact us by phone or email with your claim number (for FedEx) or tracking number (for UPS).

At AROVE, your happiness is our top priority, and we stand proudly behind the quality of our products. If you're not completely satisfied, you may return unopened or gently used items purchased directly from arovebeauty.com within 30 days of receipt, accompanied by the original sales receipt, for a full refund to your original payment method.

If you receive an incorrect or defective product, please contact our customer support immediately. We will provide you with a return shipping label and quickly provide a replacement or refund to ensure your satisfaction.

All returns must be made within 30 days of receiving the product and accompanied by the original sales receipt. Returns are accepted only for purchases made directly from arovebeauty.com.

Our fulfillment center begins processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact our team immediately at hello@arovebeauty.com with your order info and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume we are unable to cancel or edit orders.We are not responsible for any address errors or order delays after your package leaves our facility.

Feel free to reach out to us at any time — we’re here for questions and feedback. Just email hello@arovebeauty.com.